Appearance
How to get technical support?
Entrance
- D5 Launcher - Help - Get Support
- D5 Render Main page - Help - Get Support
- D5 Render - Account panel - Get Support
- D5 Render - My Space - Get Support
Support Channels & Tiering
| User Tier | Initial Support | Escalation Support |
|---|---|---|
| Community/Edu | 24/7 AI Support | Self-service |
| Pro | 24/7 AI Support | Human Agent Support (Ticket) |
| Team | 24/7 AI Support | Human Agent Support (Ticket) |
| Team - Standard | 24/7 AI Support | Human Agent Support (Ticket) |
| Team - Silver | 24/7 AI Support | Human Agent Support (Ticket) |
| Team - Gold | 24/7 AI Support | Priority Human Agent (Live Chat or Ticket) |
Standard, Silver, and Gold refer to add-on service packages for the Team plan.
Contact us
Marketing: contact@d5techs.com
Dealer Inquiry: sales@d5techs.com