# How to get technical support?

## Entrance

  * D5 Launcher - Help - Get Support

![image](https://docs.d5render.com/~gitbook/image?url=https%3A%2F%2F3611830798-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MjbN1iGmN_HBnj_fyU9%252Fuploads%252F9XNOysDutfPfO64NFdq6%252Fimage.png%3Falt%3Dmedia%26token%3Df24ea94d-8e3e-4f4c-bffd-59c983432e94&width=768&dpr=3&quality=100&sign=9475961471152dc463cfe3aeca5fdf27&sv=3)

  * D5 Render Main page - Help - Get Support

![image](https://docs.d5render.com/~gitbook/image?url=https%3A%2F%2F3611830798-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MjbN1iGmN_HBnj_fyU9%252Fuploads%252Fk1VBknHqyV47Oau3VCWa%252Fimage.png%3Falt%3Dmedia%26token%3D092d3b12-dc86-4b0b-99a6-cf8e9297e827&width=768&dpr=3&quality=100&sign=49b0ec74ba675f3982618fe2635c1ce7&sv=3)

  * D5 Render - Account panel - Get Support

![image](https://docs.d5render.com/~gitbook/image?url=https%3A%2F%2F3611830798-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MjbN1iGmN_HBnj_fyU9%252Fuploads%252FXRfSRLgrhwne4ILL1kwF%252Fimage.png%3Falt%3Dmedia%26token%3D6b6dc6b4-f12a-446f-a95a-18f35919c0de&width=768&dpr=3&quality=100&sign=575a383ef94a0cdae085bbad37ecb0af&sv=3)

  * D5 Render - My Space - Get Support

![image](https://docs.d5render.com/~gitbook/image?url=https%3A%2F%2F3611830798-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MjbN1iGmN_HBnj_fyU9%252Fuploads%252Fwv7ckWUM6yztxLwSCwkR%252Fimage.png%3Falt%3Dmedia%26token%3Dc3e73611-8f16-4f7e-9576-028d035c2cc7&width=768&dpr=3&quality=100&sign=8c12dbcb9bc1c2ac3ef190463bc86d51&sv=3)

## Support Channels & Tiering

<table>
  <thead>
    <tr>
      <th>User Tier</th>
      <th>Initial Support</th>
      <th>Escalation Support</th>
    </tr>
  </thead>
  <tbody>
    <tr>
      <td>Community/Edu</td>
      <td>24/7 AI Support</td>
      <td>Self-service</td>
    </tr>
    <tr>
      <td>Pro</td>
      <td>24/7 AI Support</td>
      <td>Human Agent Support (Ticket)</td>
    </tr>
    <tr>
      <td>Team</td>
      <td>24/7 AI Support</td>
      <td>Human Agent Support (Ticket)</td>
    </tr>
    <tr>
      <td>Team - Standard</td>
      <td>24/7 AI Support</td>
      <td>Human Agent Support (Ticket)</td>
    </tr>
    <tr>
      <td>Team - Silver</td>
      <td>24/7 AI Support</td>
      <td>Human Agent Support (Ticket)</td>
    </tr>
    <tr>
      <td>Team - Gold</td>
      <td>24/7 AI Support</td>
      <td>Priority Human Agent (Live Chat or Ticket)</td>
    </tr>
  </tbody>
</table>

Standard, Silver, and Gold refer to add-on service packages for the Team plan.

## Contact us

Marketing: contact@d5techs.com

Dealer Inquiry: sales@d5techs.com

Social Media: [Facebook](https://www.facebook.com/groups/D5RenderCommunity), [Forum](https://forum.d5render.com/c/get-help/36), [Discord](https://discord.gg/9GQmjzE7ys).