# How to use Support Tool?

D5 Support Tool, which can check the network conditions, hardware, software conflicts, and also collect logs and make it easier for troubleshooting.

#### Ways to Enter D5 Support Tool and Collect Log Files

  1. Click "Help"-"Collect Log Files" in **D5 Launcher** and then click "**Collect Logs** "

![image](https://docs.d5render.com/~gitbook/image?url=https%3A%2F%2F3611830798-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MjbN1iGmN_HBnj_fyU9%252Fuploads%252Fkxrl8MDYBue2girpWWHf%252Fimage.png%3Falt%3Dmedia%26token%3D96decc23-8c70-4011-bb1b-ec7904b405b5&width=768&dpr=3&quality=100&sign=a5ceeb75&sv=2)

Support Tool

  1. Click “Help” in the menu bar, then “System info” and “**Collect Log Files** ”.

![image](https://docs.d5render.com/~gitbook/image?url=https%3A%2F%2F3611830798-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MjbN1iGmN_HBnj_fyU9%252Fuploads%252FZfeU2v4TJ4JfYNCMRdaN%252Fimage.png%3Falt%3Dmedia%26token%3D20410c5e-01c3-4171-9c9a-cce18b2241f3&width=768&dpr=3&quality=100&sign=7718f7d8&sv=2)

Support Tool

  1. Open the D5 Render installation path, Double click the “**Support Tool** ”.

![image](https://docs.d5render.com/~gitbook/image?url=https%3A%2F%2F3611830798-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MjbN1iGmN_HBnj_fyU9%252Fuploads%252Fyp2RNcmvqBh9sucIeXsj%252Fimage.png%3Falt%3Dmedia%26token%3D535fb700-76c4-495b-af25-4fb3fc135e7c&width=768&dpr=3&quality=100&sign=b36537a7&sv=2)

Support Tool

After entering D5 Support Tool, “**Check All and Zip At Once** ”, then send the exported log file (which is called **zziplog** in D5 folder) to D5 Support team.

![image](https://docs.d5render.com/~gitbook/image?url=https%3A%2F%2F3611830798-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MjbN1iGmN_HBnj_fyU9%252Fuploads%252FHG8kzz5DFptX2D1d0SIN%252Fimage.png%3Falt%3Dmedia%26token%3D4debb627-f0b6-43d4-af01-f517167959de&width=768&dpr=3&quality=100&sign=e82cb9ea&sv=2)

Support Tool

![image](https://docs.d5render.com/~gitbook/image?url=https%3A%2F%2F3611830798-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MjbN1iGmN_HBnj_fyU9%252Fuploads%252FukceVJibnoUWkfs5I4Nh%252Fimage.png%3Falt%3Dmedia%26token%3D83feb8f3-1029-4a6a-a288-21b81d0ea5d8&width=768&dpr=3&quality=100&sign=3db52145&sv=2)

zziplog