# When launching D5 from D5 Converter, why is the window not displayed fully/stuck/shows white border?

![image](https://docs.d5render.com/~gitbook/image?url=https%3A%2F%2F3611830798-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MjbN1iGmN_HBnj_fyU9%252Fuploads%252FquZzpc9CnXJ80vdU6b9v%252Fimage.png%3Falt%3Dmedia%26token%3D77557259-6288-4367-99c3-93a535de6571&width=768&dpr=3&quality=100&sign=b08ade96&sv=2)

There may be process conflicts during the launch of D5 from the modeling software, resulting in D5 not being fully launched.

Solution: You can try to start the D5 client via D5 Launcher, and then click the \[Connect to D5 Render\] button from the D5 converter in the modeling software.