# How to Withdraw Creator Earnings from D5 Works

After completing the [withdrawal identity review](./how-to-complete-identity-review-for-d5-works-withdrawals.md), you can request a withdrawal through D5 Works once your earnings meet the withdrawal requirements. D5 Works currently settles creator earnings in USD.

**D5 Works currently charges creators 0% platform commission. D5 Works does not take a percentage cut from the sales revenue you earn from your products.

**Applicable withholding tax (WHT) and fees charged by third-party payment services may still apply during the withdrawal process. The applicable amounts will be shown before you confirm the withdrawal.

## 1. When can I request a withdrawal?

You can request a withdrawal when all of the following conditions are met:

- Your identity review is valid;
- Your available balance reaches USD 100;
- You do not have another open withdrawal request.

Each item of creator earnings is subject to a 14-day settlement hold. After the hold period ends, the earnings are added to your available balance.

For example, if you have earned USD 120 and USD 30 is still within the 14-day hold period, your current available balance is USD 90. Because this is below the minimum withdrawal amount of USD 100, you cannot request a withdrawal yet.

## 2. Can I choose how much to withdraw?

**Not at this time.

**Each time you submit a withdrawal request, the system automatically includes your** full available balance** in the request.

For example, if your available balance is USD 186.50, the requested amount will be USD 186.50. You cannot withdraw only part of this amount.

Submitting the request places a hold on the earnings included in it. These funds cannot be used for another withdrawal request until the current request has ended.

## 3. Submit a withdrawal request

Once you meet the withdrawal requirements, you can submit a request on the **Withdrawal** page. Before submitting, review the available balance, requested amount, payout account, identity review status, and the processing cycle shown on the page.

After you submit the request, D5 Works will review the withdrawal. You can check its progress on the **Withdrawal** page while the review is in progress.

## 4. When will my withdrawal request be processed?

D5 Works processes withdrawal requests on a monthly cycle. All dates and times below are based on UTC+8.

| Time | Processing rule |
| --- | --- |
| By 23:59:59 on the 10th of each month | Successfully submitted requests enter the current month's withdrawal cycle |
| After the 10th of each month | New requests enter the following month's withdrawal cycle |
| By the 13th of each month at the latest | D5 Works completes the review of that month's withdrawal requests |
| By 23:59:59 on the 20th of each month | Creators complete final amount confirmation |
| On the 22nd of each month | Payouts are scheduled. If the date falls on a non-working day, the payout is moved to the next working day |

If D5 Works cannot complete the review on time for the current month, the request will carry over to the following month and the requested amount will remain on hold. You can decide whether to keep waiting or cancel the request based on the status shown on the page.

## 5. After the withdrawal is approved, you still need to confirm the amount

After D5 Works approves the withdrawal, you will receive an in-product notification and an email, and the request will enter **Awaiting amount confirmation** status.

Return to the **Withdrawal** page to review the final information for the withdrawal, including:

- Requested amount;
- Withholding tax (WHT);
- Applicable payment fees;
- Payout amount (PayPal);
- Confirmation deadline;
- Estimated payout date.

Complete the confirmation before the deadline shown on the page.

## 6. Why can the final payout amount be lower than my available balance?

Withholding tax and third-party payment fees may apply during the withdrawal process. D5 Works currently charges no platform commission.

If the final payout amount is lower than your available balance, the difference mainly comes from applicable withholding tax (WHT) and fees charged by third-party payment services. These amounts will be shown on the withdrawal confirmation page.

### Withholding tax (WHT)

Based on your tax residency:

| Tax residency | WHT |
| --- | --- |
| Singapore tax resident | No WHT |
| Tax resident of another country or region | 10% withholding tax |

The specific WHT amount will be shown before you complete the final withdrawal confirmation.

### Payment-related fees

Third-party payment fees may arise from customer payments related to your creator earnings and from subsequent transfers of funds. These fees will be itemized separately on the withdrawal confirmation page.

### PayPal fees

D5 Works will initiate the PayPal payout for the amount shown on the withdrawal confirmation page. PayPal may charge fees when processing the payout. As a result, the **Payout amount (PayPal)** shown on the page does not necessarily represent the final amount you receive. The actual amount received is determined by PayPal's processing result.

## 7. What happens if I do not confirm before the deadline?

If you do not complete the confirmation before the deadline shown on the page, the confirmation will expire and the withdrawal request will be automatically cancelled. **The full requested amount will be returned to your available balance.

**You can submit a new withdrawal request the following month.

After receiving a notification that your withdrawal has been approved and is awaiting amount confirmation, sign in to D5 Works and complete the confirmation promptly. If you have already confirmed the amount, no further action is required.

## 8. Can I cancel a withdrawal after confirming it?

You can cancel the withdrawal before completing the final confirmation.

**Once you complete the final confirmation**, the requested amount, withholding tax, and applicable fees are finalized and the request enters the payout process. You can no longer cancel or modify the withdrawal from the user interface. Review all information carefully before confirming.

## 9. When will I receive the payout?

After you complete the final confirmation, the withdrawal enters **Pending payout** status. D5 Works will schedule the payout according to the current withdrawal cycle. Refer to the **Withdrawal** page for the estimated payout date.

After the payout is completed successfully, the withdrawal status will change to **Completed**.

## 10. What happens if there is a payout issue?

If an issue occurs while the PayPal payout is being processed, the withdrawal may temporarily show **Payout failed; resolution in progress**. D5 Works will continue handling the original withdrawal request, and you do not need to submit another request.

If you need to take any additional action, we will contact you through an on-page message, in-product notification, or email.

## 11. Common withdrawal statuses

| Status | Description |
| --- | --- |
| Pending financial review | D5 Works is reviewing the withdrawal request |
| Awaiting amount confirmation | The withdrawal has been approved. Confirm the amount before the deadline |
| Pending payout | You have completed the confirmation and are waiting for D5 Works to make the payout |
| Completed | The withdrawal has been completed |
| Withdrawal request rejected | The withdrawal request was not approved. Check the specific reason shown on the page |
| Cancelled | The withdrawal request has been cancelled and the related amount has been released |
| Confirmation expired | The confirmation deadline passed before you confirmed the amount, and the request is no longer valid |