Upload Failed? Rejection Reasons Quick Reference

Specific requirements:

1. Uploaded models must match real-world dimensions; otherwise, they will be rejected.
2. Except for special categories like plaster casts, line drawings, sculptures, urban planning blocks, and base models—where plain white models are allowed—all other models must include material textures, or they will be rejected.
3. Model files should include only the mesh models needed for the scene and must not contain cameras, lights, virtual objects, or any other unnecessary items.

Copyright rules:

All models, textures, and design assets must be original or legally authorized. Using models, textures, trademarks, or other copyrighted materials without permission is strictly prohibited. Do not include any recognizable third-party watermarks, logos, or text without prior authorization.

Content Requirements:

We always encourage users to upload high-quality assets. If your submission is rejected or has low sales, it might be due to the following reasons:

Possible Reasons	Issue	Text	Case
Rendering issues	Poor material quality	Poor material rendering with issues such as unnatural colors or textures, excessive metallic finishes, opaque glass materials, etc.
	Overexposed images	Images with inappropriate lighting which led to overexposure.
	Lack of rendering images	Raw models without any rendering images.
	Dark renderings	Dark renderings with dim/yellow lighting.
	Excessive noise	Excessive noise in renderings.
Model issues	Broken models	Black spots, broken surfaces, or other shape defects in the model file.
	Disproportionate models	Issues such as model proportions not meeting industry standards, perspective problems, and model floating, etc.
	Outdated models	Generic/outdated model design.
	Model without material representation	Only white mold
	Mismatched title and model	Discrepancy between title and actual item.	Modern Wardrobe
Thumbnail issues	Watermarks on thumbnail/model	Watermarks detected.
	Blurry thumbnail	Small and unclear images.
Other issues	Model repetition	Uploading the same model multiple times with different images, or separately extracting and uploading specific parts of a model.
	Not in compliance with relevant laws, regulations, and policy requirements

1. Please self-check your model against the points above, then update and resubmit it.
2. If your model's quality meets the requirements and passes your self-inspection, and none of the listed issues apply, you can contact customer service or email works-support@d5techs.com to file a complaint.