How to use Support Tool?

D5 Support Tool, which can check the network conditions, hardware, software conflicts, and also collect logs and make it easier for troubleshooting.

Ways to Enter D5 Support Tool and Collect Log Files

1. Click "Help"-"Collect Log Files" in D5 Launcher and then click "Collect Logs "

Support Tool

1. Click “Help” in the menu bar, then “System info” and “Collect Log Files ”.

Support Tool

1. Open the D5 Render installation path, Double click the “Support Tool ”.

Support Tool

After entering D5 Support Tool, “Check All and Zip At Once ”, then send the exported log file (which is called zziplog in D5 folder) to D5 Support team.

Support Tool

zziplog